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Frequently Asked Questions.

The things people ask us most, before they book an install.

General 4 questions
01 Is the film actually invisible?
On glass and polished stone the film is optically clear. Once it is installed and cured, most people cannot tell it is there. Frosted and privacy films are intentionally visible, and you choose that finish up front.
02 What surfaces can you protect?
Countertops, stone and marble, glass and windows, shower enclosures, doors and frames, walls and architectural panels, appliance fronts and millwork. If a surface has a finish worth keeping, there is usually a film for it.
03 Will it damage the surface underneath?
No. The film is installed with an adhesive system chosen for the substrate, and it is designed to come off cleanly when it is eventually replaced.
04 Can the film be removed or replaced?
Yes. Film is a wear layer, meant to be replaced eventually rather than to last forever. Professional removal and reapplication is straightforward.
Countertops, Stone & Marble 5 questions
01 Will film stop marble from etching?
Etching happens when something acidic, such as lemon juice, wine, vinegar or the wrong cleaner, reacts with polished stone and dulls it. The film sits between the two, so the film takes the contact instead of the stone.
02 Can I put hot pans straight onto a protected counter?
No. Protective films have a heat limit, so use a trivet or a board the same way you would on bare stone. Ask us for the temperature rating on the film we quote for your job.
03 Can I cut directly on it?
No. Film resists everyday scratching from plates, pans, keys and small appliances, but a sharp knife will still cut it. Use a cutting board.
04 Will it change how my countertop looks?
It is made to be visually neutral. Films come in gloss and matte, so we match the finish already on the stone. If you want a different look, a matte film over polished stone is a way to get it without refinishing.
05 Does it work on quartz and granite too?
Yes. Marble and other polished natural stone benefit most because they etch, but quartz, quartzite, granite and porcelain all pick up scratches and staining that film prevents.
Windows & Glass 7 questions
01 Will window film make my rooms dark?
Only if you want it to. Films run from nearly clear, where the main job is heat and UV rejection, through to heavily tinted or frosted. We will show you samples in your own light before anything is ordered.
02 How much heat and UV does it actually block?
A quality solar film rejects a meaningful share of solar heat and blocks the large majority of ultraviolet light, which is the part that fades floors, rugs and furniture. Exact figures vary by film, so we quote the specific numbers for whichever product we spec.
03 Can film go on double pane or Low-E windows?
Often, but not with just any film. Insulated and Low-E units change how heat builds up in the glass, so the film has to be matched to the glass. This is the main reason window film is worth having installed professionally.
04 Could film crack my windows?
Film raises the temperature of sunlit glass, which adds thermal stress. Risk depends on the glass type, pane size, edge quality, shading and the film chosen. Matching the film to the glass is exactly what a proper survey is for.
05 Does film affect my window warranty?
It depends on your window manufacturer, and some do restrict aftermarket film. Tell us who made your windows and we will check before we quote. Film manufacturers typically carry their own coverage against thermal fracture and seal failure.
06 Why does my new film look hazy or have small bubbles?
That is the mounting solution still evaporating, and it is normal. Depending on the film and the weather it can take anywhere from a few days to several weeks to clear on its own. Leave it alone and do not clean the glass during that period.
07 Can I get privacy without losing daylight?
Yes. Frosted and decorative films obscure the view while still passing light through, which is why they are common on bathroom glass, entry sidelights and ground floor windows.
Shower Doors 2 questions
01 Will it stop hard water spots?
It stops the minerals bonding to the glass, so what would have become baked-on scale wipes off easily instead. It is not maintenance free. In a hard water area you will still want to squeegee the glass, it just takes seconds rather than scrubbing.
02 How long does shower protection last?
It depends on your water hardness, how often the shower is used and how it is cleaned. We will give you a realistic expectation for your water rather than a number off a box.
Care, Timing & Pricing 4 questions
01 How do I clean a protected surface?
Normally. A soft cloth and a non-abrasive cleaner is all it needs. Avoid abrasive pads and harsh solvents, which is the same advice you would get for the bare surface.
02 How long does an installation take?
Most residential jobs, such as a kitchen, a shower enclosure or a set of doors, are completed in a single day. Larger commercial glazing packages are scheduled in phases.
03 Do you work on new construction?
Yes. Protecting surfaces before a space is handed over is usually the cheapest time to do it, and we work directly with builders and project managers.
04 How do I get a price?
Send through what you are protecting and rough measurements, or book a walkthrough. You will get a written quote with a clear scope.

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